Prestige Rentals - Melbourne Car Hire
Melbourne
Prestige Rentals Melbourne is a premier luxury rental service offering a diverse fleet of high-end vehicles, including supercars, SUVs, motorbikes, yachts, and private aircraft.
Prestige Rentals is renowned for its exceptional customer service, offering tailored experiences for various occasions such as weddings, corporate events, and special celebrations. Their fleet includes iconic brands like Ferrari, Lamborghini, McLaren, Rolls-Royce, and Mercedes-Benz, ensuring a memorable and luxurious experience for every client.
Whether you’re seeking a stylish ride for a day or a luxurious vehicle for an extended period, Prestige Rentals Melbourne provides flexible rental options to suit your needs. Their commitment to quality and customer satisfaction makes them a top choice for luxury vehicle rentals in Melbourne.
Why Customers Choose Us...
Rented with Prestige Rentals for three times now. I rented the E63 a year ago, absolutely amazing car. The staffs, especially Alim Goga and Adi Pande was very nice and friendly. With their help, my first two experiences with Prestige rentals was amazing, buttery smooth booking, payment, car pickup and return. The bond payment return was also very quick, just amazing experience overall.
This time however was very disappointing.
My payment to them was rejected by my bank multiple times for some reason, I had to call up my bank to unfreeze my card and remove the security function of my card. And you know banks, they love to take their time.
We scheduled on WhatsApp for a 12pm airport pickup, explicitly telling them that my flight is landing at 11:15am and that I expected I will be able to pick up the car at 12:15am. However, they somehow came to the airport 10am (when I'm still on the plane) and then blamed me for the “delay” because apparently on their booking system it says 10am... I struggle to understand how it is my fault! Very aggressive tone when they called me, blaming me for the so called "delay" and affecting their other customers... But I was feeling much better after getting the car and meeting their staff Andreas, who was very nice in person, we called it a miscommunication and I moved on.
Things took a turn again when we scheduled a 10am car return on the last day, I was 15 mins late due to unexpected traffic in Melbourne and I take responsibility for that. However during that 15 minutes, I was bombarded with calls and texts from Andreas telling me to hurry up. I understand that they had other customers waiting, but the tone was unnecessarily aggressive and made me feel quite uncomfortable and rushed. A bit more patience and professionalism would have gone a long way.
I would give 4/5 for the cars, and 2/5 for the service. So 3/5 overall.
Edit: it has been more than a month now since the car's returned, and they still haven't returned my security bond ($6000) back, ignore that I said "the bond payment return was also very quick" in the first sentence. I used to recommend Prestige Rentals to my friends in Melbourne, now I won't even think about using their service again myself. Crazy how one can change a perception of a company just by one bad experience.
From 3/5 stars to 2/5. Not a 1 only because the E63 is still one of the best I've ever driven.
Paige made the process effortless. She was extremely helpful and professional, ensuring everything went smoothly, even on short notice. For luxury and prestige car rentals in Melbourne, their service is top-notch. Highly recommend Prestige Rentals for anyone looking for great cars and reliable service. Thanks!
Whether you're renting or simply seeking advice, you can trust them to handle everything with the utmost professionalism. It's refreshing to see a company that is so dedicated to looking after both their clients and customers. Highly recommended!
The Lamborghini Aventador I drove was crazy awesome. The V12 is an incredible sound. 100% coming back again soon for another supercar hire. Very keen to drive the Ferrari next.
Cheers guys. Regards Josh.